Service Manager (SM) 7.0

Service Manager (SM) 7.0 is much more then the successor product of both ServiceCenter and Service Desk. SM 7 is the leader in ITSM, bringing support for Service Lifecycle Management (SLcM) a key theme in ITIL v3 which drives the organization of IT and how it interacts with the business. ITIL v3 alignment comes from HP and its unique position as the only software vendor that helped author the best practice update.

• Fully integrated service catalog with change, request and service levels allowing end-users to select the level of service at desired price points
• Tracked service subscriptions for impact, ease of use and mitigating downtime
• Embedded ease of use functionality for both end-users and administrators
• Automated ability to mine and incorporate new sources of knowledge
• Better integration across the HP BTO portfolio and beyond
• Greatest scalability and localization on the market

Register now and see how an on-line service catalog and knowledge management can establish self service functionality.

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